Privacy Policy for SangamSetu

Effective Date: June 20, 2026

This Privacy Policy describes how SangamSetu collects, uses, and protects your information. It is designed to be compliant with standard data protection practices required for Apple App Store and Google Play Store approval.

At SangamSetu, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our platform.

1. Information We Collect

To provide our services, we collect the following types of information:

• Personal Identification Information: Name, email address, mobile phone number, and profile details provided during registration.
• Transaction Data: Records of event bookings, payments made by Guests, and settlements paid to Hosts. Note: We do not store full credit card or bank account numbers; these are handled securely by our Payment Gateway (PG) partners.
• Usage Data: Information about how you interact with our platform (e.g., event searches, page views, and button taps).
• Device Information: Data about the device you use to access SangamSetu, such as IP address, browser type, and operating system.
• User-Generated Content: Event details, descriptions, and any feedback or messages you exchange through the platform.

2. How We Use Your Information

We use your data to:

• Facilitate Services: Connect Guests with Hosts and manage the event booking flow.
• Process Payments: Facilitate the "Hold-and-Release" payment model and ensure secure settlements.
• Improve User Experience: Analyze usage trends to optimize our UI/UX and fix technical issues.
• Communication: Send you notifications regarding booking confirmations, event updates, and platform announcements.
• Compliance: Verify user identities (KYC) to prevent fraud and ensure a safe community environment.

3. How We Share Your Information

We do not sell your personal information. We only share data in the following circumstances:

• Service Providers: We share necessary data with our Payment Gateway partners to process transactions and with cloud infrastructure providers to host our platform.
• Legal Requirements: We may disclose information if required by law, regulation, or to protect our legal rights in response to a valid court order.
• Business Transfers: If SangamSetu is involved in a merger or acquisition, your information may be transferred as part of that transaction.

4. Data Security

We implement industry-standard security measures to protect your data, including encryption for data in transit. While we strive to protect your personal information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

• Access & Correction: You have the right to access, update, or correct your personal information at any time via your account settings.
• Account Deletion: You may request the deletion of your account and associated personal data by contacting us at support@sangamsetu.org.

6. Cookies and Tracking

We use cookies or similar tracking technologies to improve your experience on our website and to understand how our platform is being used.

7. Children's Privacy

SangamSetu is not directed at children under the age of 18. We do not knowingly collect personal information from individuals under 18.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date."

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact our support team:

• Email: support@sangamsetu.org
• Registered Address: SangamSetu, Villa No. 56, Royal Exotica, Vaishali Estate, Gandhi Path West, Vaishali Nagar, Jaipur, Rajasthan – 302021, India.